Privacy Policy

At Sain & Co., accessible through www.sainandco.com, the privacy of our visitors is one of our main priorities.

This Privacy Policy explains what information Sain & Co. collects and records, how we use that information and with whom it may be shared.

Should you have any questions or require further information about this Privacy Policy, please contact us at virelli.sh@gmail.com.

1. Log Files

Sain & Co. follows a standard procedure for using log files. These files record visitors when they visit websites. Hosting providers generally collect this information as part of their hosting and analytics services.

The information collected through log files may include:

Internet Protocol addresses;
Browser type;
Internet service provider;
Date and time stamps;
Referring and exit pages;
Pages visited;
Device information;
The number of clicks.

This information is generally not linked to information that directly identifies an individual. It is used to analyse trends, administer and improve the Website, monitor how visitors use and navigate the Website, maintain security and proper operation, and gather statistical and demographic information.

2. Cookies

Like most websites, Sain & Co. uses cookies and similar technologies. Cookies are small data files that may be stored on your computer, smartphone or other device when you visit the Website.

These cookies may be used to store information including: visitor preferences; products placed in a shopping cart; information about an abandoned shopping cart; pages visited; login and account information; browser and device information; and previous interactions with the Website.

We use this information to improve and personalise the user experience, remember visitor preferences and adapt content based on your browser type, device and other relevant information.

Some cookies are necessary for the Website to function correctly. Others may be used for analytics, personalisation, advertising and marketing purposes. Where required by applicable law, non-essential cookies will only be placed after you have provided your consent.

3. Advertising and Third-Party Technologies

Third-party advertising servers, advertising networks and service providers may use technologies such as cookies, JavaScript, pixels and web beacons in advertisements and links that appear on or relate to the Sain & Co. Website. These technologies may be used to measure the effectiveness of advertising campaigns, analyse visits and conversions, personalise advertising content, prevent repeated ads, create advertising audiences, and display ads based on your interests and previous interactions.

Sain & Co. may not have direct access to or complete control over cookies and similar technologies placed by third-party advertisers and service providers. Where legally required, these technologies will only be used after you have provided your consent.

4. Third-Party Privacy Policies

This Privacy Policy does not automatically apply to the practices of third-party advertisers, service providers or external websites. We recommend reviewing the privacy policies of relevant third parties for more detailed information about their practices and the options available to you.

You may disable or delete cookies through your browser settings. Disabling certain cookies may affect the availability or proper functioning of parts of the Website.

5. SMS Communication and Data Sharing

The Website may use cookies and similar technologies to record which items you place in your shopping cart, including when you leave the Website without completing your purchase. Where you have provided the required consent, this information may be used to determine whether and when an SMS reminder should be sent regarding an abandoned shopping cart or another relevant interaction with Sain & Co.

We do not share your consent to participate in an SMS marketing campaign with third parties for purposes unrelated to providing that campaign or the associated messaging services. We may share personal information relating to SMS communications, including your telephone number, opt-in information and consent status, with service providers that assist us with delivering our messaging services (e.g. SMS and marketing platform providers, telecommunications providers, mobile network operators, technology and hosting providers).

You can withdraw your consent to receive marketing messages at any time by following the unsubscribe instructions included in the relevant message or by contacting us. Withdrawing your consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

6. Personal Information We May Collect

Depending on how you use the Website, we may collect and process information including: your name; billing and delivery address; email address; telephone number; account and login details; order and payment information; products viewed, purchased or returned; customer service communications; marketing preferences and consent records; IP address; browser and device information; cookie identifiers; website usage information; and any information you voluntarily provide to us.

Payment information may be processed directly by our payment service providers. Sain & Co. may not receive or store complete payment card details.

7. How We Use Personal Information

We may use personal information to: process and deliver Orders; administer payments and refunds; provide customer service; communicate about Orders, deliveries, returns and complaints; create and manage customer accounts; operate, maintain and improve the Website; personalise the shopping experience; prevent fraud, misuse and security incidents; comply with legal, tax and administrative obligations; send marketing communications where permitted; measure the effectiveness of marketing campaigns; analyse Website performance and customer behaviour; and establish, exercise or defend legal claims.

We process personal information only when we have a valid legal basis for doing so, such as the performance of an Agreement, compliance with a legal obligation, your consent, or our legitimate interests, provided that those interests are not overridden by your fundamental rights and freedoms.

8. Sharing Personal Information

We may share personal information with carefully selected third parties where reasonably necessary for our business operations, including: payment service providers; shipping and logistics providers; warehousing and fulfilment providers; IT, hosting and cloud service providers; customer service providers; marketing and analytics providers; SMS and email service providers; professional advisers; accountants and auditors; government authorities and regulators; and law enforcement agencies where legally required.

We do not sell your personal information. Third-party service providers may only use personal information for the purposes for which it was provided and in accordance with applicable data protection legislation and contractual obligations.

9. International Data Transfers

Some of our service providers or operational entities may be located outside the European Economic Area. This means that personal information may be processed in countries that do not provide the same level of data protection as the country in which you live.

Where personal information is transferred outside the European Economic Area, we will take appropriate measures to protect it in accordance with applicable law, such as an adequacy decision issued by the European Commission, Standard Contractual Clauses, additional contractual, organisational or technical safeguards, or another legally recognised transfer mechanism.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. The applicable retention period depends on factors including the type of information, the purpose for which it is processed, applicable legal and tax obligations, the duration of the customer relationship, and the need to resolve disputes or establish, exercise or defend legal claims.

When personal information is no longer required, it will be deleted, anonymised or otherwise securely disposed of.

11. Your Privacy Rights

Depending on your location and applicable data protection legislation, you may have the right to: request access to your personal information; request correction of inaccurate or incomplete information; request deletion of your personal information; request restriction of processing; object to certain processing activities; withdraw your consent; request a copy of certain information in a portable format; object to direct marketing; and submit a complaint to a competent data protection authority.

You may exercise your rights by contacting us at virelli.sh@gmail.com. We may request additional information to verify your identity before processing your request, and will respond within the period required by applicable law.

You also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or another competent supervisory authority.

12. Children’s Privacy

The Website and our services are not intended for children below the minimum legal age required to enter into an online purchase agreement independently. We do not knowingly collect personal information from children without the required permission of a parent or legal guardian.

Should you believe that a child has provided personal information through the Website, please contact us so that we can investigate and, where appropriate, delete the information.

13. Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, unlawful processing, alteration, disclosure and destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Customers are responsible for keeping their account credentials and passwords confidential.

14. Online Privacy Policy

This Privacy Policy primarily applies to information collected through our online activities and Website. It applies to visitors and Customers regarding information they provide to Sain & Co. and information collected through www.sainandco.com.

This Privacy Policy may also apply to information collected through related online channels, including email, SMS, social media and customer service platforms, where relevant. Information collected offline may be subject to this Privacy Policy or another privacy notice provided at the time of collection.

15. Consent

By using the Website, you acknowledge that you have read this Privacy Policy. Where consent is legally required for a specific processing activity, such as the placement of non-essential cookies or the sending of electronic marketing communications, we will request your consent separately.

Your use of the Website does not replace any consent that is expressly required under applicable law, and is also subject to our Terms and Conditions, Cookie Policy and Returns Policy.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or processing activities. The most recent version will be published on the Website. Where appropriate or legally required, we will notify you of material changes. We recommend reviewing this Privacy Policy periodically.