Terms and Conditions

This Website is operated by Sain & Co. (“the Seller”, “we”, “us” or “our”), as the owner of Sain & Co.

The Customer (“you” or “your”) is a natural person of legal age who is not acting in the course of a profession or business and with whom the Seller enters into an Agreement.

The Website is www.sainandco.com.

A Product is any product offered for sale by the Seller on the Website.

An Order is a purchase of one or more Products placed by the Customer through the Website in accordance with the procedure and conditions set out in this document.

By visiting and using this Website, you agree to these Terms and Conditions.

Before using this Website, you must carefully read these Terms and Conditions, as well as our Privacy and Cookie Policy (“Privacy Policy”) and our Returns Policy.

1. Applicability of these Terms and Conditions

These Terms and Conditions, made available online by Sain & Co., apply to agreements and other legal relationships between the Seller and the Customer relating to the use of the Website, including the purchase and sale of Products on or through the Website.

2. Order Placement and Completion Procedure

2.1 Placing an Order

The Customer may place an Order on or through the Website as follows:

The Customer selects the desired Product in the desired model, size and colour;
The Customer adds the Product to the shopping cart;
The Customer reviews the Order and proceeds to checkout, where all required personal and address details must be entered;
The Customer reviews the information provided;
The Customer selects a payment method and completes the payment;
The Customer receives an email confirming that the Order has been placed.

Please note: the first confirmation email does not mean that the payment has been successfully processed or that the Order has been accepted and completed.

If the email address provided by the Customer is incorrect, Sain & Co. will not be able to send an Order confirmation or any further information regarding the Order and/or shipment.

2.2 Discount Codes and Store Credit

Sain & Co. has the right to offer discount codes and Store Credit in situations including, but not limited to:

When the Customer returns one or more Products and receives Store Credit with free shipping. Shipping costs will only be included for the first return. In the event of a second return, shipping costs will not be included in the Store Credit or discount code provided by Sain & Co.;
When Sain & Co. decides to offer a special discount to a specific Customer due to exceptional circumstances.

Personal discount codes may only be used once. The full value of the discount code must be used in a single transaction.

2.3 Completing an Order

After the Customer has placed an Order, Sain & Co. will:

Review all Order details;
Verify whether the address provided is complete and correct. If it is not, our customer service team will contact the Customer as soon as possible to obtain the correct address;
Verify whether all ordered Products are in stock. If a Product is out of stock, our customer service team will contact the Customer as soon as possible to offer an appropriate solution;
Verify whether the payment has been processed and received;
Decide whether the Order will be accepted or rejected. Please refer to section 2.4 for more information about rejected Orders.

If Sain & Co. accepts the Order, the Customer will receive a confirmation email stating that the Order has been accepted and will be processed and shipped as soon as possible.

2.4 Rejection of an Order

Sain & Co. has the right to reject an Order placed by the Customer in situations including, but not limited to:

If the information provided by the Customer is incorrect, incomplete and/or false, or if the Seller has reasonable grounds to doubt the accuracy of that information;
If the Customer’s payment has not been received;
If the Customer has previously failed to fulfil payment obligations towards the Seller;
If the Customer has previously caused serious inconvenience, disruption or damage to the Seller;
If the Customer has previously failed to accept and/or collect Orders placed with the Seller;
If there is an obvious error or typographical mistake, including an error in the prices displayed on the Website;
If the Seller is unable to deliver the Order to the address provided by the Customer.

If an Order is rejected, Sain & Co. will contact the Customer as soon as possible.

2.5 Formation of the Agreement

The Agreement, including the Privacy Policy, Returns Policy and these Terms and Conditions, constitutes the complete agreement between the Customer and the Seller regarding the use of the Website and the placement and fulfilment of an Order.

3. Shipping and Delivery

3.1 Processing Time and Carrier

Orders will be processed as soon as possible and dispatched from our logistics facility within one to five business days after the Order has been completed.

All shipments are sent using a carrier selected by us. It is not possible to change the delivery carrier at the Customer’s request.

Delays may occur during sale periods, promotional periods and other periods of high demand. The Seller will inform the Customer by email of any significant delays and/or changes relating to the Order.

3.2 Shipping Address and Personal Information

Once the Order has been processed and packed, it will be shipped to the address provided by the Customer, provided that the address is complete and correct.

If the address provided is incorrect and/or incomplete, the Customer will be contacted as soon as possible using the email address and/or telephone number provided, provided that those contact details are correct and complete.

If the Customer has provided incorrect and/or incomplete personal information or address details, the Seller is not responsible for delivery delays and/or delivery errors resulting from that incorrect or incomplete information.

3.3 Resolving Delivery Issues

The risk of damage to or loss of the Products passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, receives the Products.

If an issue occurs before delivery, the Customer must contact our customer service team and provide the Order number, address details and a clear explanation of the issue.

Our customer service team will handle the complaint as soon as possible and will work with the Customer to find an appropriate solution.

During sale and promotional periods, response times may be longer. The Seller will inform the Customer by email of any significant delays and/or changes.

3.4 International Shipping Outside the European Union

For Orders shipped outside the European Union, the Customer is responsible for any applicable import duties, taxes, customs charges and other fees.

Delivery times may vary depending on the country of destination and customs clearance procedures.

Shipping through postal or courier services may result in additional costs or delays that are beyond the Seller’s reasonable control.

Where international shipping rules apply, the Seller will provide the necessary customs documentation. The Customer remains responsible for complying with all applicable local laws and regulations.

4. Prices and Payment

4.1 Prices

The prices displayed on the Website are stated in euros. Unless expressly stated otherwise, prices are inclusive of applicable VAT and exclusive of shipping costs.

Return shipping costs are payable by the Customer, unless otherwise stated in the Returns Policy or required by applicable law.

The total purchase price will be displayed in the shopping cart and during checkout before the Customer places the Order, and will also be stated in the confirmation emails received after the Order has been completed.

4.2 Price Changes

The Seller has the right to change the prices displayed on the Website from time to time without prior notice. The price displayed at the time the Customer places the Order will form part of the Agreement.

4.3 Payment

Payment may be made using the payment methods displayed on the Website. Payment must be made in advance before the Order can be processed and the Agreement can be completed.

5. Returns

If the Customer is not fully satisfied with a purchase, the Customer has the right to return the delivered Product at their own expense within 60 days after receipt, without providing a reason and in accordance with the procedure set out in the Seller’s Returns Policy.

The Product must be unworn, unused and undamaged. Items may be tried on, provided that this does not go beyond what is reasonably necessary to determine the nature, characteristics and fit of the Product.

Where reasonably possible, the Product must be returned in its original and undamaged packaging.

If the package has already been shipped, the original shipping costs will only be refunded where required by applicable law or expressly provided for in the Returns Policy.

Products purchased at a discounted price are not eligible for return, unless the Customer has a mandatory legal right to withdraw from the purchase, return the Product or make a warranty claim under applicable consumer law.

To return a Product, the Customer must complete the return form made available by the Seller on the Website. The completed form must be printed and included inside the return package so that the Order and return details can be identified.

6. Complaints

6.1 Contact

The Customer can contact Sain & Co. by email at: virelli.sh@gmail.com

6.2 Response Time

Our customer service team will respond to questions and complaints as soon as possible and no later than 14 days after receipt, provided that the message has been received and the email address provided by the Customer is correct and complete.

If it is foreseeable that handling the complaint will require more time, the Seller will inform the Customer within 14 days after receiving the complaint and will provide an indication of when the Customer can expect a more detailed response.

The Seller and its customer service team are not responsible for messages that are not received or for technical problems that may arise during communication between the Customer and the Seller, unless such problems are attributable to the Seller.

For urgent questions, the Customer should contact our customer service team using the contact details stated on the Website during the Seller’s opening hours.

6.3 Minor Differences and Variations

The Customer acknowledges that minor differences and variations that are generally considered acceptable regarding the quality, size, colour, finish and other characteristics of Products may be unavoidable and do not automatically constitute valid grounds for a complaint.

Complaints relating solely to such minor differences, or to the removal of certain Products from the Website, may be rejected where permitted by applicable law.

The Seller is not liable for damage suffered by the Customer solely as a result of such acceptable differences or the removal of Products from the Website.

The Customer must cooperate fully if the Seller issues a Product recall.

7. Warranty and Liability

7.1 Warranty

The Seller is legally required to deliver a Product that conforms to the Agreement with the Customer.

The Customer should inspect the Product immediately after receipt and, where possible, before removing any labels or using the Product.

The Customer should inform the Seller of any defect as soon as reasonably possible and no later than 60 days after discovering the defect.

The Customer may be asked to provide evidence of the defect, such as photographs of the Product, the attached labels and the defect itself.

If the Customer demonstrates that the Product is defective due to a manufacturing fault, the applicable Dutch statutory warranty and consumer protection rules will apply. The Customer and the Seller will agree on an appropriate solution in accordance with applicable law.

The Customer must reasonably cooperate with requests made by the Seller in order to investigate and resolve the warranty claim.

7.2 Liability

To the extent permitted by applicable law, the Seller is not liable for indirect, incidental or consequential damage suffered by the Customer in connection with the Agreement.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Where the Seller is legally liable for direct damage, the Seller’s liability will, to the extent permitted by law, be limited to the purchase price of the relevant Product or Order.

8. Force Majeure

The Seller is not liable for damage caused by a delay in delivery or an inability to deliver due to circumstances that prevent the Seller from fulfilling its obligations and that cannot reasonably be attributed to the Seller.

Such circumstances include, but are not limited to: pandemics or epidemics; war, threats of war, civil war or civil unrest; riots or public disorder; national days of mourning; strikes or industrial action; transport problems; trade restrictions; customs problems; fire; flooding; earthquakes; the bankruptcy or failure of third parties engaged by the Seller; a supplier’s failure to deliver goods on time; interruptions in services or supplies from third parties; and serious disruptions to the business operations of the Seller or third parties engaged by the Seller.

If the Seller is unable to fulfil its obligations under the Agreement, or is unable to fulfil them on time due to force majeure, the Seller has the right to perform the Agreement within a reasonable additional period. If performance within a reasonable additional period is not possible, the Seller may terminate the Agreement in whole or in part, without being required to pay compensation to the Customer, except where otherwise required by applicable law.

9. Accuracy and Availability of Information

Although we make reasonable efforts to provide accurate and up-to-date information on the Website, we do not guarantee or make any representation regarding the completeness or accuracy of that information.

We do not accept liability or responsibility for errors or omissions in the content of the Website, except where such liability cannot legally be excluded. Please contact us if you believe that information has been displayed incorrectly.

We reserve the right to add, amend or remove content or information from the Website at our discretion and without prior notice.

10. Your Use of the Website

10.1 Browsing the Website

Your use of and browsing of the Website is at your own risk, subject to your mandatory legal rights.

Except for your own personal use or internal business purposes, you may not, without our prior written permission: copy, reproduce, use or otherwise exploit any content on the Website; modify, distribute or repost any content from the Website for any purpose; reproduce, crawl, frame, link to or create deep links to the Website from another website; or use the content of the Website for commercial exploitation.

Subject to your mandatory legal rights, everything on the Website is provided on an “as is” and “as available” basis without any express or implied warranty, to the extent permitted by applicable law.

We do not accept responsibility for, and are not liable for, damage to or viruses that may infect your computer equipment or other property as a result of accessing, using or browsing the Website, except where such liability cannot legally be excluded.

10.2 Use and Treatment of Submitted Materials

Any communication or material submitted by you to the Website by email or by any other means may be treated as non-confidential and non-proprietary, except where otherwise stated in our Privacy Policy or required by applicable law.

You agree that no submission you provide to the Website will infringe the rights of any third party, including copyright, trademark rights, privacy rights or other personal or proprietary rights. You remain solely responsible for the submissions you make.

By using the public and private areas of the Website, you agree not to post material that is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually explicit, threatening, invasive of another person’s privacy, infringing upon another person’s rights, or otherwise unlawful.

We have the right to remove inappropriate content within a reasonable period if we determine that removal is necessary. You remain solely responsible for the content of your messages and submissions, and to the extent permitted by law, you agree to indemnify Sain & Co. against third-party claims resulting from unlawful content submitted by you.

11. Password and Account Security

You are responsible for maintaining the confidentiality of your password and account details, and for activities carried out through your account, except where those activities occur as a result of circumstances attributable to the Seller.

You must contact us immediately if you suspect unauthorised access to or use of your account.

12. Ownership and Intellectual Property Rights

The trademarks, logos and service marks displayed on the Website (“the Trademarks”) are registered or unregistered trademarks belonging to Sain & Co. and/or third parties.

Nothing on the Website may be interpreted as granting any licence or right to use a Trademark displayed on the Website without the prior written permission of Sain & Co. or the relevant third-party owner. Unauthorised use of the Trademarks or any other content displayed on the Website is strictly prohibited.

13. Copyright

Unless otherwise stated, you should assume that all content visible or available on the Website is protected by copyright. Content may not be used except as expressly permitted by these Terms and Conditions, stated on the Website or authorised in writing by Sain & Co.

14. Amendments to these Terms and Conditions

We may revise these Terms and Conditions from time to time by updating this page. Any amendments will apply from the date on which the updated Terms and Conditions are published, unless otherwise stated.

Changes will not affect Orders that were already accepted before the amended Terms and Conditions came into effect, unless required by law or expressly agreed with the Customer.

If the Customer is unable to access the Terms and Conditions online, the Seller will provide a copy of the most recent version by email upon request.